Refund policy

Exchange and Return Policy

1. Introduction

At Madmon E-Commerce, we value our customers’ satisfaction and are committed to providing a safe and seamless shopping experience.
This policy explains the procedures for exchanging and returning products purchased through our website.

2. Scope of Application

This policy applies to all orders placed through our website within the Arab Republic of Egypt.
Customized products or items sold under non-returnable offers cannot be exchanged or returned,
except in cases of manufacturing defects or errors made by us.

3. Exchange and Return Conditions

Products may be exchanged or returned within 14 days from the date of receipt.

The product must be unused, in its original condition, and include all packaging, accessories, and accompanying documents.

Exchange or return is accepted only in cases of manufacturing defects or errors in order fulfillment from our side.

The following cases are not eligible for exchange or return:

  • Products damaged due to misuse or incorrect handling.

  • Products with opened packaging or missing essential parts.

  • Items purchased under special offers or discounts that explicitly exclude returns.

4. Exchange and Return Process

Contact Us:
Get in touch with our customer support team within the return/exchange period via:

  • Phone: 01025892252

  • WhatsApp: 01156242217

Fill Out the Form:
Complete the return form including order number, recipient name, product details, and reason for return or exchange.
Attach a photo or video showing the issue.
Provide the shipping invoice to proceed with the process.

Product Inspection:
Our team will inspect the returned item to verify its condition and compliance with the stated terms.

Customer Options:

  • Refund: The product cost (excluding shipping fees, if applicable) will be refunded to the original payment method within 5 business days.

  • Exchange: You may select another product of equal value or pay/receive the price difference as applicable.

Shipping Costs:

  • If the issue is due to our mistake, we will cover all shipping costs.

  • If the return is based on the customer’s preference, shipping fees will apply according to our standard policy.

5. Refunds and Payment Status

Once the return request is approved, a confirmation notice will be sent.
Refunds will be processed through the original payment method within 3–5 business days,
depending on your bank or payment provider.

6. Return Shipping

The customer is responsible for the return shipping fees unless the item is found defective.
In certain cases, the company may choose to cover these costs at its discretion.

7. Frequently Asked Questions

Q: What if I receive a damaged item?
A: We’ll take care of it immediately. Please contact us within 48 hours of receiving your order to arrange a return or replacement.

Q: Can I exchange a product for one from a different category?
A: This depends on product availability and price difference. Our team will assist you during the exchange process.

8. Contact Information

  • Phone: 01025892252

  • WhatsApp: 01156242217

  • Support Availability: 24/7