Terms of service

TERMS OF SERVICE

Last Updated: October 29, 2025

OVERVIEW

This website is operated by Madmon. Throughout the site, the terms “we”, “us” and “our” refer to Madmon. Madmon offers this website, including all information, tools, and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

 

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

 

Madmon is powered by Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

 

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

SECTION 2 - ACCURACY AND MODIFICATIONS

We reserve the right to modify the contents of this site at any time. You agree that it is your responsibility to monitor changes to our site. Prices for our products are subject to change without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

 

SECTION 3 - ACCOUNT AND PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. As noted in our Privacy Policy, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. We use your personal information to authenticate your account and provide a secure shopping experience.

SECTION 4 - PAYMENTS AND BILLING

We collect financial information including credit card, debit card, and financial account numbers to process your transactions. By providing payment information, you represent and warrant that you have the legal right to use the payment method. All payments are processed through secure third-party partners (such as Shopify Payments). We reserve the right to refuse any order you place with us.

SECTION 5 - SHIPPING POLICY

  • Territory: We ship to all regions within the Arab Republic of Egypt.

  • Execution: Shipping is arranged through our designated service providers.

  • Accuracy: You agree to provide current, complete, and accurate purchase and account information for all purchases. We are not responsible for delivery failures resulting from incorrect addresses provided by the customer.

SECTION 6 - RETURNS AND EXCHANGES (RETURN POLICY)

Our return policy is designed to ensure customer satisfaction within the following framework:

  1. Period: You may request a return or exchange within 14 days of the date of receipt.

  2. Condition: The product must be unused, in its original condition, and in the original packaging with all accessories and documentation.

  3. Exclusions: * Customized products or items sold under "Non-Returnable" offers (unless there is a manufacturing defect).

    • Products damaged due to misuse or wrong handling.

    • Opened packaging that violates the item's return conditions.

  4. Manufacturing Defects: If a piece arrives damaged, please contact us within 48 hours of receipt for an immediate resolution.

  5. Refunds: Once approved, refunds are processed to the original payment method within 3 to 5 business days, depending on your bank's policy.

  6. Shipping Costs for Returns:

    • If the return is due to our error or a manufacturing defect, Madmon covers all shipping costs.

    • If the return is based on the customer's preference, the customer bears the shipping fees.

SECTION 7 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international or local regulations or laws; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, or intimidate; (f) to upload or transmit viruses or any other type of malicious code.

 

SECTION 8 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. In no case shall Madmon, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, or loss of data, arising from your use of any of the service or any products procured using the service.

SECTION 9 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Madmon and our parent, subsidiaries, affiliates, partners, officers, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service.

SECTION 10 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt.

SECTION 11 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

  • Business Name: Madmon (مضمون)

  • Email: tiktokelhamaky@gmail.com

  • Phone: 01025892252

  • WhatsApp: 01156242217

  • Address: دكتورة سامية عوجة, 1, Al Khankah, C, 6344106, EG

  • Support Availability: 24/7 Support available via WhatsApp and Phone.